This Refund Policy outlines the conditions under which OptiSalon may issue refunds to salon owners and business clients who subscribe to our platform and services. By activating a subscription, you agree to the terms below.

1. Subscription Payments

• Subscription fees are billed monthly or annually depending on the plan selected.
• All payments are non-transferable and linked to the registered business account.
• The payment grants access to OptiSalon’s business dashboard, booking tools, notifications system, and other premium features.

2. Refund Eligibility

Refunds for subscriptions are strictly limited and may only be approved under the following conditions:

A) Technical Issues

You may request a refund if:

• A major technical issue originated from OptiSalon’s system AND
• The issue prevented you from using core features of the platform AND
• OptiSalon support was unable to resolve the problem.

B) Duplicate Payments

Refunds will be issued if:

• The same subscription was charged twice due to a billing error.

C) Request Within the Allowed Timeframe

A refund may be considered if:

• The salon submits a refund request within 7 days of the initial subscription payment.
• The account has NOT used essential features (appointments, notifications, staff management, etc.).

If the salon started using the platform’s features, OptiSalon may apply a partial refund or decline the request depending on usage.

3. Non-Refundable Cases

OptiSalon does not provide refunds in the following cases:

• The salon cancels the subscription after 7 days of activation.
• The salon has already used platform features (appointments, notifications, clients, etc.).
• The salon decides to stop using the platform for personal/business reasons not related to system performance.
• Service interruptions caused by the salon’s internet, devices, network, or third-party providers.
• Annual or promotional plans are fully non-refundable unless there is a proven critical issue from OptiSalon’s side.

4. Cancellation Policy

• Subscriptions can be canceled at any time.
• Cancellation stops future billing but does not trigger a refund for the current billing cycle.
• After cancellation, the salon keeps access until the end of the paid period.

5. Refund Procedure

To request a refund, salons must:

📩 Send an email to: contact@optisalon.com

or

📱 Submit a request through the Help & Support section inside the OptiSalon Business App.

The request must include:

• Salon name
• Account email
• Payment receipt or invoice
• Clear justification for the refund

Refund processing may take 5–10 business days depending on the payment provider.

6. Final Decision

OptiSalon reserves the right to:

• Approve
• Partially approve
• Or decline refund requests

based on the terms outlined above and actual usage of the platform.